Last Updated: 21/04/2026
Welcome to Banafa For Oud. We are deeply committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or make a purchase, in compliance with standard e-commerce practices in the Kingdom of Saudi Arabia.
Please read this policy carefully to understand how we handle your Personally Identifiable Information (PII) and ensure a safe, luxurious shopping experience.
1. Information We Collect
To provide you with the best possible service, we collect two types of information:
- Personal Information: This refers to data that can be used to directly identify you. It includes your Full Name, Email Address, Mailing/Shipping Address, Phone Number, ID Number (often required for secure shipping and delivery within the region), and other details you provide to facilitate your experience.
- Non-Personal Information: This is anonymous data that cannot identify you personally. It includes browser types, platform types, referring/exit pages, IP addresses, and general demographic data based on your website interactions and clicks.
2. When Do We Collect Information?
We collect information from you at various touchpoints to streamline your experience:
- Directly from you: When you register for an account, place an order, subscribe to our newsletter, respond to a survey, or fill out a contact form.
- Automatically: When you navigate our website, your browser automatically shares certain Non-Personal Information with us to help load pages correctly and optimize your visit.
By registering on our site, you authorize us to collect, store, and use your information in accordance with this Privacy Policy.
3. How We Use Your Information
We use the information we collect primarily to fulfill your orders and elevate your customer experience:
- Order Processing: To process transactions, verify payments, and arrange for shipping and delivery.
- Communication: To contact you regarding your order status, respond to customer service inquiries, and solicit feedback.
- Marketing: To inform you about exclusive promotional offers, new fragrances, and brand updates.
- Site Improvement: To analyze trends, customize your user experience, and improve our website's functionality.
4. How We Share Your Information
We respect your privacy. We do not sell, trade, or rent your Personal Information to third parties for marketing purposes. We only share your data under the following circumstances:
- Trusted Service Providers: We share necessary details with third-party vendors who perform critical services on our behalf, such as payment gateway providers and shipping/courier companies. These partners are authorized to use your information solely to execute these services.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of the business transaction.
- Legal Requirements: We may disclose your information if we believe in good faith that it is necessary to comply with applicable laws, governmental requests, or to protect the rights, property, and safety of Banafa for Oud, our users, or the public.
- E-commerce Platform (Salla.sa): > Our store is hosted on the Salla e-commerce platform. Salla provides us with the online platform that allows us to sell our products and services to you. Your data is stored through Salla’s data storage, databases, and the general Salla application. They store your data on secure servers protected by advanced firewalls in compliance with local regulations.
5. How We Protect Your Information
We implement stringent security measures to ensure your data remains safe:
- Secure Payments: If you choose a direct payment gateway to complete your purchase, your payment data is processed securely via Salla’s integrated, PCI-DSS compliant payment gateways (such as Mada, Apple Pay, Visa, and Mastercard). We do not store or process your credit card information directly on our own servers.
- Restricted Access: Your personal data is contained behind secured networks and is only accessible by a limited number of authorized personnel who are legally bound to keep the information confidential.
Please note: No digital platform is 100% secure. By using our services, you acknowledge and accept these inherent online risks.
6. Cookies Policy
Do we use cookies? Yes.
Cookies are small files transferred to your computer or device through your web browser. The website automatically utilizes cookies to enable essential e-commerce functions and recognize your browser session.
7. Your Rights and Choices
In compliance with the Saudi Personal Data Protection Law (PDPL), you have full control over your personal data:
- Right to Access & Update: You can review and change your personal information at any time by logging into your Banafa For Oud account.
- Right to Deletion (Right to be Forgotten): You have the right to request the deletion of your personal data from our systems, provided there are no pending legal or transactional obligations.
8. Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements or our business practices. And it will take effect immediately upon posting. We encourage you to review this page periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, we are here to help.
